Have a question? See below for more information.

Can’t find the answer you’re looking for?

Contact Us.
My Account
GPS & Data
Premium Membership
Online Race & Events

How do I create an account?

You can create an account using your Facebook account, Gmail account, Email or Phone number. Click on the preferred option and follow the instructions to successfully creating your account. If you are experiencing difficulties creating an account, please let us know through hello@runtopia.net

How do I change from kilometers to miles?

To set your distance from kilometer to miles, or miles to kilometers: Go to your personal page (right lower tab) and click on the settings icon in the upper right hand corner. Here, choose "Unit of Measure" and your preferred data (metric or US/English).

How do I change the language?

Runtopia presently offers 6 different languages. To change your app language, go to your personal page (lower right tab) and click on the settings icon in the upper right hand corner. Here, choose "Language" and your preferred language.

I logged out, and I can't find my account?

Please note that you can only log in with the specific long-in method. For example, if you have used Facebook to sign up, you'll need to click on Facebook to log in as well. After trying the different options, you are still unable to access or find your account, please contact us at hello@runtopia.net with your username, email and/or user ID.

How do I set my account to private?

Runtopia offers different privacy settings. To find the privacy settings, please go to your personal page (lower right tab) and click on the settings icon in the upper right hand corner. Choose "Privacy Control" and set any of the privacy settings to your liking. You can set any activities set as private (runs, posts etc), block stranger's messages, or make your account completely private, where other users won't be able to search or view your account.

I don't like that others can see the map on my runs, how can I hide it?

If you don't want to make your account private, but want to protect your privacy of the running maps, you can set your location as invisible. To do so, please go to a running record and open it. Here, you'll see the map and route with the basic data at the bottom. At the right side of the map, there is a small icon of an eye, click on this icon and the map behind the route will disappear. This will enable you to share your runs without sharing your location.

How do I create a club?

To create an online running club, go to your personal page (lower right tab) and scroll down until you can see "My Club". Here, click on "Request to Create a Club". You'll need to add a profile picture, club name and club description. After the information has been added, just click on "Done". Your club will be either approved or declined within a few days of submitting. If your club has not been approved within a week of submitting, please contact us through the app's Feedback section or through hello@runtopia.net